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Advice about online trading

The Orb allows you to report incidents where you feel a local online trader has not met their obligations set by the Fair Trading Act.

Visit the Ministry of Consumer Affairs website for information on a trader's responsibilities and your rights under the Consumer Guarantees Act (CGA). Note that the CGA is self-enforcing, which means you will need to complain directly to the trader.

If you have purchased goods online that are fake or banned from sale in this country, you can also make a report and NetSafe may direct this to partners like the Police or NZ Customs Service.



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