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Report to Netsafe

Please use this form to report any online safety and security incident or challenge including complaints under the Harmful Digital Communications Act. Once Netsafe has evaluated your report we’ll contact you with advice on what you can do.

If you would rather speak to someone in person, please call us on 0508 NETSAFE (638723). Our contact centre is open from 8am till 8pm Monday to Friday, and 9am till 5pm Saturday and Sunday.

If you or another person is in danger or a crime is being committed, call 111 or visit your nearest Police Station. If you are outside of New Zealand please report the incident to your local law enforcement agency.

I'd rather not be contacted
If you do not wish to be contacted about this report, depending on the amount of information you provide, NetSafe may not be able to look into this incident on your behalf
A message or other communication to harm someone or their reputation
A problem with a computer, phone, website or other technology
A scam or fraud to trick someone out of money
Images or content that could be illegal
Being worried or concerned about how someone is using their computer or the internet
Tried to get someone to hurt themselves
Encouraged other people to send harmful messages to someone
Most people would think is offensive
Shared someone's sensitive private information without their permission
Made a false allegation about someone
Shared confidential information about someone without their permission
Put someone down because of who they are, where they come from or what they believe in
Were indecent or obscene
Threatened to hurt someone or damage their property
Tried to make someone get naked or do something sexual online
Something bad, like a virus, stopping a computer, phone or network working properly
A website or other online service being attacked to stop it working properly
Someone trying to get information that could give them access to a computer, phone or website
Someone trying or succeeding to hack into a computer, phone or website without permission
Someone trying or succeeding to access information stored on a computer, phone or website without permission
An upfront payment to get access to a larger sum of money that didn't arrive
Paying for a product that didn't arrive or was bogus
Paying for a service that didn't exist or was bogus
Paying to a fake scheme to learn how to work or set up a business from home
Romance or dating
Being contacted by a scammer offering a fake service to fix a computer
A scammer impersonating a person or a business to trick someone into making a bogus payment
Taking a business's identity or website to trick its customers into making payments to a scammer
Stealing someone's identity
Child sexual abuse material
Extreme violent or sexual images
Age restricted material
Me or someone I know who got naked online
0-4 years
5-9 years
10-12 years
13-15 years
16-17 years
18-21 years
22-40 years
41-65 years
65+ years
Help line or support service
School or University
Police or Victim Support
Very well supported, but I need advice on my options for resolving this situation
Fairly well supported, but I need more help to get through this situation
Not very well supported to deal with what is happening. I feel on my own and need someone to guide me through this situation
Very Concerned
Fairly concerned
Not very concerned
Bay of Plenty
Hawke's Bay
West Coast
Chatham Islands

You can also report directly to some of partners for other types of online incidents;

Spam Messages

Report junk emails, texts and IM messages to the Electronic Messaging Compliance Unit of the Department of Internal Affairs

Report Spam Messages

Online Child Abuse

Contact OCEANZ at NZ Police if you have concerns about people using the internet to exploit or groom children online

Report Child Grooming

Child Alert Hotline

Report child pornography to ECPAT New Zealand and the Censorship Compliance Unit of the Department of Internal Affairs

Report Illegal Images